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Zero Tolerance
It is such a shame we have to make a point of this.
Although the majority of our patients greet us with kindness and understanding, we have seen an increase in aggressive / rude / threatening behaviors from some of our patients which is just not on!
We have ZERO tolerance towards violent, threatening or abusive behaviour.
NHS Staff must be able to come to work without fear of violence, abuse or harassment from patients or their relatives. The NHS has a zero tolerance attitude towards violence.
Violent, threatening or abusive beahviour including shouting and swearing will not be tolerated at the practice. Patients who act in such a manner will be asked to leave the premises; the Police may be called and you could be removed from our patient list.
Our staff are here to help you, please treat them with respect
PRACTICE POLICIES
Find out more about our policies and procedures
