Friends and Family Results: Jan 2023

 

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During January 2023 we received 476 responses to our Friends and Family Test from patients. 

96% of respondees gave us a positive score

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Some of the comments we received from our patients
  • Seen on time, staff polite, and friendly.
  • Quick call back, appointment and booking of tests all done, normal efficient, friendly and professional service from the nurse. Very gentle and caring approach
  • Swift, caring service by Mrs Gill Linch. I was in and out of the surgery within 5 minutes
  • Swift service, efficient reception staff and friendly nursing staff.
  • Really professional, efficient and caring nurse (Gina) and my appointment was on time too.
  • On time, very efficient and Jana was very friendly
  • Very efficient and friendly
  • We were offered lots of information and clear guidelines in visiting Colombia. Vaccinations administered.
  • Really helpful receptionist, nurse was on time and thorough and I couldn't have hoped for anything better. Brilliant!! Thank you!!
  • On time and friendly and helpful not in a rush for next patient
  • Efficient, friendly and helpful
  • I was seen very promptly, the nurse was both courteous, polite, and efficient.
  • Excellent experience - lovely nurse who gave lots of useful related info.
  • Since recently needing more help than usual with medical issues, I am impressed with the professional help I have received from both reception and medical staff. Thankyou. 
  • A practitioner who took the time to explain side effects of the injection I was to have. Efficient and personable.
  • The doctor I see was amazing, she was very well spoken and took her time with me as unable to talk properly due to chest infection, she put me at ease as soon as I went in and reassured me I will be ok 
  • Dr Mitchell was gentle, informative and very helpful
  • As usual, caring, attentive and helpful. Thank you I always find the staff very friendly towards me Prompt, friendly, efficient service!
  • I went for the shingles jab and everything was explained, even shown pictures I was very happy with my appointment
  • Nurse explained every aspect of injection, quick, efficient, professional service, everyone was professional and polite.
  • Everyone so pleasant and helpful, fantastic nurse practitioner and kind and patient GP, have recently moved to the area so really pleased with the care I have received
  • Always had good service and support, surgery staff are very nice
  • I saw Penny, what a fabulous informative lady who also did my blood pressure, weight and explained what was happening to help with my post-menopausal symptoms. I'm so much happier and less worried and I feel that after two years of feeling unwell my life may pick up again and I regain my strength and energy to live again. Thank you Penny and Dr Mitchel
  • The nurse, Jean, was extremely helpful and I am very grateful for her help and advice.
  • Staff were very nice and welcoming especially the male nurse who did my child's vaccination
  • Dr Bailey was very nice and easy to talk too.
  • Everyone was very kind and easy to talk too and gave me the advice I needed.
  • Dr Sarah Phillips was lovely, and I greatly appreciated her suggesting a new approach to my ongoing issue
  • I was seen quickly, investigated appropriately and got feedback and treatment very quickly. Excellent experience
  • On time, friendly, efficient.
  • Dr Bailey was very good and easy to speak too.
  • Friendly and very professional.
  • Efficient reception staff
  • Quick efficient and very friendly
  • Had no problems everything was done as needed
  • Treatment was excellent.
  • Very quick, excellent service very pleasant people
  • Very quick, very efficient and very pleasant
  • The doctor was very thorough and listened to me
  • Very friendly and helpful doctors and staff. Good communication doctors Appointment on time. Checking in easy. Friendly experienced and efficient staff. No waiting nurse efficient
  • Great staff very professional and caring
  • Got a same day face-to-face appointment when I really needed it and was able to start treatment promptly. Doctor was very thorough.
  • The nursing practitioner was really understanding of my anxiety. She made it very easy to relax and to achieve a good reading for my ecg. Doctor Lanker has been the first doctor who listened properly about my chest pains and tics. He was empathic.
  • Have always been extremely happy with the service

Published: Feb 8, 2023